Privacy policy

This Privacy Policy describes how SOFT NAIL STUDIO (“we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit our website, make a purchase, contact us, or otherwise use our online store and related services (collectively, the “Services”).

Our online store is hosted by Shopify. Depending on how you interact with our Services and where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our Services. It may include:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order information, such as products purchased, order details, shipping information, returns, refunds, and customer service history.
• Payment-related information. Payments are processed through payment providers and ecommerce service providers. We may receive transaction details and payment status information, while payment providers may process your payment credentials directly.
• Account information, if customer account features are available and you choose to create or use an account.
• Communications, including information you provide when contacting us about sizing, products, orders, shipping, returns, or other support requests.
• Device and usage information, such as IP address, browser type, device information, pages viewed, interactions with our website, referral information, and similar technical data collected through cookies and related technologies.

2. How We Use Personal Information

We may use personal information to:

• Process, fulfill, and deliver orders.
• Process payments and confirm transactions.
• Provide order updates, tracking information, and customer support.
• Handle returns, refunds, cancellations, damaged orders, and other order-related requests.
• Maintain and improve our website, products, Services, and customer experience.
• Detect, investigate, and help prevent fraud, security incidents, misuse, and other unlawful activity.
• Comply with legal, tax, accounting, regulatory, and contractual obligations.
• Send marketing communications where permitted by law and according to your preferences.
• Measure the performance of our website, marketing, and advertising where permitted by applicable law.

3. Cookies and Similar Technologies

We and service providers that support our store may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, prevent fraud, and, where permitted, support analytics and advertising.

Your browser may allow you to block or delete cookies. Certain features of the Services may not function properly if required cookies are disabled.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

4. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services, including:

• Shopify, which hosts and supports our ecommerce store.
• Payment providers that process transactions and help prevent payment fraud.
• Shipping, logistics, and fulfillment providers that help deliver your order.
• Technology and service providers that support website hosting, analytics, communications, customer support, security, and business operations.
• Marketing and advertising partners, where permitted by applicable law and consistent with your privacy choices.
• Professional advisers and authorities where disclosure is reasonably necessary to comply with law, protect legal rights, prevent fraud, or respond to lawful requests.
• Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable law.

We do not disclose personal information merely for unrelated purposes without an appropriate legal basis where one is required.

5. Shopify

Our store is hosted by Shopify, which processes personal information in connection with providing its ecommerce platform and related services.

Information you provide through our store may be processed by Shopify and other service providers that help us operate the Services. Their processing may be subject to their own privacy terms and applicable law.

6. Advertising and Analytics

We may use analytics and advertising services to understand how visitors interact with our website, measure marketing performance, and show or measure advertisements where permitted by law.

Depending on your location, certain disclosures or uses of personal information for targeted advertising may be considered “sale,” “sharing,” or targeted advertising under applicable privacy laws.

Where applicable, you may exercise available privacy choices through our Your Privacy Choices page or other privacy controls presented on our website.

7. Marketing Communications

If you subscribe to marketing emails or other promotional communications, we may use the contact information you provide to send you updates, offers, or other marketing messages.

You can unsubscribe from marketing emails using the unsubscribe link included in the message. Even if you opt out of marketing, we may still send transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer support requests.

8. International Data Transfers

We operate an online store that may serve customers in multiple countries. As a result, personal information may be processed in countries other than the country where you live.

Where applicable law requires safeguards for international transfers of personal information, we and our service providers will rely on appropriate legal mechanisms for those transfers.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please use caution when sending sensitive information through unsecured channels.

11. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information. These may include rights to request access, correction, deletion, restriction, portability, or information about how your personal information is used, as well as rights to object to or opt out of certain processing.

Where processing is based on consent, you may have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

We may need to verify your identity before processing certain privacy requests. Your rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, contact us at info@softnailstudio.com.

12. European Economic Area, United Kingdom and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection law may require us to identify a lawful basis for processing your personal information.

Depending on the circumstances, we may process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate interests that are not overridden by your rights, or because you have provided consent.

You may also have the right to lodge a complaint with the competent data protection authority in your country. We encourage you to contact us first if you have a privacy concern so that we can try to address it.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws, including rights relating to access, correction, deletion, portability, and certain uses or disclosures of personal information.

Where applicable, you may use our Your Privacy Choices page to exercise available opt-out choices associated with certain advertising or data-sharing activities.

14. Children’s Privacy

Our Services are not directed to children for the purpose of knowingly collecting personal information from them. If you believe a child has provided personal information to us in circumstances where consent or another legal basis is required, please contact us so that we can review the situation and take appropriate action.

15. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy practices, security, or content of independent third parties.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, or legal requirements.

The current version will be posted on this page. Where required by applicable law, we will provide additional notice of material changes.

17. Related Policies

For additional information about using our store and placing orders, please review our Terms of Service, Shipping Policy, and Returns & Refunds Policy.

18. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact:

SOFT NAIL STUDIO
Email: info@softnailstudio.com

You can also visit our Contact Us page.