Shipping Policy

At SOFT NAIL STUDIO, every order is carefully prepared before it begins its journey to you. As many of our press-on nail designs are handmade or include hand-applied details, please allow sufficient processing time before shipment.

Please review the information below before placing your order.

Order Processing Time

Processing time refers to the time needed to prepare your order before it is shipped.

Ready-to-Ship Items
Orders are typically processed within 5–7 business days.

Pre-Order / Made-to-Order Items
Please allow approximately 8–15 business days for production and preparation.

Business days do not include weekends or public holidays.

If your order contains both ready-to-ship and pre-order items, the order may be shipped together once all items are ready.

U.S. Shipping Rates

We currently offer the following standard shipping rates for orders shipped to the United States:

Standard Shipping — $6.99 USD

FREE Standard Shipping — Orders $39 USD & Over

The free shipping threshold is based on the order subtotal after discounts and before any applicable taxes.

Estimated U.S. Delivery Time

After your order has been processed and shipped, estimated delivery to the United States is:

7–14 business days

Please remember that processing time and shipping time are separate. For example, a made-to-order design requires production time before the estimated shipping time begins.

Delivery estimates are not guaranteed. Carrier delays, customs processing, severe weather, peak holiday periods, or other circumstances outside our control may occasionally affect delivery times.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after receiving your shipping confirmation.

International Orders

Shipping availability, rates, and estimated delivery times for destinations outside the United States may vary by country or region.

Available shipping options will be displayed at checkout when applicable.

International customers may be responsible for customs duties, import taxes, VAT, or other fees charged by the destination country. These charges are determined by local authorities and are not included in our product prices or shipping fees unless otherwise stated at checkout.

Customs clearance may also result in additional delivery time.

Please Check Your Shipping Address

Please carefully review your shipping information before completing your order.

Customers are responsible for providing a complete and accurate shipping address, including apartment or unit numbers when applicable.

If you notice an error after placing your order, please contact us as soon as possible at info@softnailstudio.com.

We will do our best to help before the order ships, but address changes cannot be guaranteed once an order has entered fulfillment or has been handed over to the carrier.

If a package is returned or cannot be delivered because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply if reshipment is requested.

Lost Packages During Transit

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at info@softnailstudio.com.

Include your order number and tracking number so we can review the shipment and, when appropriate, contact the shipping carrier for further information.

We will work with you to determine an appropriate next step based on the circumstances and available tracking information.

Package Marked as Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, we recommend first:

• Checking around your delivery location and mailbox.
• Asking household members, neighbors, building reception, or property management.
• Confirming that the shipping address on your order is correct.
• Contacting the shipping carrier for additional delivery information.

If you still cannot locate the package, contact us at info@softnailstudio.com with your order number and tracking information, and we will do our best to assist you.

Please note that delivery scans are provided by the shipping carrier, and investigations may require additional time.

Damaged Orders

We carefully prepare our handmade press-on nail sets for shipment. However, if your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photos of the damaged item(s)
• Photos of the outer packaging when relevant
• A brief description of the issue

This information helps us review the situation and determine an appropriate solution.

Please keep the original packaging until your request has been reviewed.

Shipping Delays

While we do our best to provide accurate delivery estimates, shipping delays can occasionally occur after an order leaves our hands.

Delays caused by carriers, customs inspections, severe weather, holidays, transportation disruptions, or other circumstances outside our reasonable control may affect the estimated delivery date.

If your shipment appears unusually delayed, please contact us and we will help review the available tracking information.

Need Help?

If you have questions about shipping or an existing order, please contact:

SOFT NAIL STUDIO
Email: info@softnailstudio.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.